Monday to Friday 8.30 to 5.30
Closed Weekends and Bank Holidays
The Website generates the postage and packing depending on the size, weight and location of the order.
Deliveries over 2kg to the following:
IV, HS, KA27, KA28, KW, PA20-49, PA60-78, PH17-26, PH30-44, PH49, PH50, ZE (Highlands), the Isle of Man are subject to surcharges so will cost more.
European destinations are charged at a fixed rate whatever the weight up to 30kg.
Example maximum pricing for a 30kg package:
Austria, France, Germany, Belgium, Holland, Sweden, Finland, Denmark, Italy, Poland, Slovakia, Luxembourg, Hungary, Portugal, Spain, Rep Ireland, Northern Ireland, Slovenia, Greece & Czech Rep: £18.00
Shetland Isles, Switzerland, Jersey & Guernsey: £25.00
Norway : £35.00 (A surcharge may be applied depending upon area)
Effectively there are two different systems used for dispatching.
Smaller packets jiffy bag types are sent with Royal Mail and can be up to 2 kilos or over 2kg are shipped via UPS. The UPS we would categorize as follows.
|Category A||Category B||Category C|
|Canary Islands||Nigeria||United Arab Emirates|
|Hong Kong (China)|
The Royal Mail can be much cheaper if it falls below 2 kilo’s and the Royal Mail does not use volumetric measurement therefore a mudguard weighing 1.8 kilos could be sent to Australia by Royal Mail for about £25.00 but a slightly heavier mudguard weight 2.2 kilos would be 7 kilos volumetric and could cost about £45.00. This illustrates the difficulties involved in calculating a one fits all postage regime.
ESTIMATED MAXIMUM POSTAGE
(we will charge at cost and it may well be less than the amount shown. If more we will contact prior to dispatch)
For the rest of the world our estimate maximum postage would be as follows:
|Countries in category A||Countries in category B||Countries in category C|
|Upto £30.00 - £10.00||Upto £30.00 - £10.00||Upto £30.00 - £10.00|
|Upto £80.00 - £20.00||Upto £80.00 - £25.00||Upto £80.00 - £28.00|
|Upto £200.00 - £40.00||Upto £200.00 - £50.00||Upto £200.00 - £55.00|
|Upto £500.00 - £60.00||Upto £500.00 - £75.00||Upto £500.00 - £80.00|
|Above £500.00 - £80.00||Above £500.00 - £100.00||Above £500.00 - £105.00|
Category with France, Germany, Spain etc and postage for those is:
Order Value upto £30.00 will be £10.00
Order Value over £30.00 will be £18.00
Upto £30.00 - £10.00
Above £30.00 - £35.00
only if a surcharge is applied
Shetland Isles, Jersey, Guernsey
Upto £30.00 - £10.00
Above £30.00 - £25.00
Welcome to RGM Norton Ltd. This document sets out the terms and conditions applicable to all sales by RGM Norton Ltd through the website, by telephone, mail order and catalogue sales.
RGM Norton Ltd is a company registered in England and Wales with Company Number 04484893. Our postal address and registered office address is at Haile Bank Farm, Beckermet, Cumbria, CA21 2XB.
Your order to us is your legal offer to purchase on the contract terms, subject to our acceptance. Once you have placed your order you will receive an email acknowledging the details of your order. On acceptance of your order, we agree to sell to you and you agree to purchase from us the products specified in the contract terms. Under the Sale of Goods Act 1979 and Supply of Goods and Services Act 1982 it is an implied term in the contract that the products will correspond to their description. The description is essentially as set out in our website and catalogue at the time of order but there may be minor variations in specification, colour or other features between that description and the product received. You agree to pay the price, delivery charges and any other charges stated in the terms. You are obliged to pay VAT on all charges (if applicable).
Payment of the price, delivery charges and any other charges and amounts payable under the contract must be made on order. We accept payments by such cards as stated on our website or in our catalogue. If you send by payment by post then you take the risk of the theft, loss or damage of your payment instrument in the post. We are not obliged to process your order or dispatch any products until payment in full has been received by us. You authorise us to take payment from your card or other payment service for which you have provided details, at the time of, or at any time after you have submitted your order. If your payment cannot be collected or is not authorised by your card or payment services provider for any reason we will let you know.
Delivery of the products will take place at the delivery address. We deliver to addresses all over the world on a daily basis. We will use reasonable efforts to deliver your products by the delivery time scales stated above. We will inform you if we are not able to make a delivery date. We are not responsible for delay in supplying or delivering or failure to supply or deliver any products if due to unforeseen events beyond our control. We may make a delivery of the products by instalments where products are not in stock. This will not affect your rights to cancel or terminate the contract. you should check that you have received all of the products you ordered and inform us as soon as you can if you think anything is missing, damaged or not in working order.
You have the right to cancel the order for any products without giving any reason under the Consumer Contracts (Information, Cancellation & Additional Payments) Regulations 2013 (the "Cancellation Regulations"), on and subject to terms detailed below. This right is in addition to your statutory rights for faulty or mis-described products. You may exercise your right to cancel at any time up to the time stated below ("the Cancellation Deadline"). The deadline is 21 days after delivery of the products, the Cancellation Regulations in fact allows you 14 days but we agree to extend this to 21 days as a benefit to you. To exercise your right to cancel you must inform us of your decision by a clear statement to us in any manner you decide but we prefer one of the following: e-mail (firstname.lastname@example.org or email@example.com, telephone (01946 841517), contact page on website or writing to us at RGM Norton Ltd, Haile Bank Farm, Beckermet, CA21 2XB quoting your Invoice number. This will save time if you can supply us your Invoice number when you cancel but do not worry if you are not able to find this. If the product/s have been delivered then you must return the product/s to us in accordance with the following arrangements: include all packaging, contents, copy of Invoice or quote Invoice number. Please return the product/s to us without undue delay and in any event no later than 14 days after you have informed us of your decision. Return the product/s to RGM Norton Ltd, Haile Bank Farm, Beckermet, Cumbria, CA21 2XB. We may be able to collect the product/s from you. We will assess the condition of the product/s when we receive them/it back here and if you handle the product/s beyond what is necessary to establish the nature, characteristics and functioning of the product/s then you are obliged to pay to us the amount by which the value of the product/s have been diminished as a result, upto, but no more than the original price of the product/s, (This includes if you return the product/s with damage that was not present on delivery or missing parts). You agree that we may deduct such amount from any refund which is due to you. You agree to bear the direct cost to return product/s to us, the product/s are at your risk until they have been returned to us and accordingly we recommend that you insure the product/s accordingly.
If you are responsible for returning the product/s back to us we will provide the refund without undue delay (usually upon receipt of product/s after inspection). We will make the refund using the same means of payment as you used for initial transaction unless you expressively agreed otherwise. You must bear the cost of returning the product/s to us.
Statutory Rights - We do not exclude any terms implied by statute in relation to the products or statutory rights in relation to products which do not conform to the contract at the time of delivery including under the Sale of Goods Act 1979 and the Supply of Goods & Services Act 1982 but we do limit our liability under those terms and rights. All maximum warranty is 12 months from date of Purchase stated on the Invoice.